In the event that you need to perform a wipe of your BlackBerry wireless device, it is recommended that you perform a backup of the device and any applications or media that you currently have stored on the device as wiping your BlackBerry will cause the device to be taken back to a default "factory" setting.
While Lanlogic cannot offer support for the BlackBerry Desktop Manager software, here are some pointers for running a backup of your BlackBerry device. If you are having trouble backing up your device, please refer to Research In Motion's support website.
1. Make sure you are running the latest version of the BlackBerry Desktop Manager software. It can be downloaded from here.
2. Launch the Desktop Manager software then connect your device using the included USB cable.
3. Click on Backup and Restore, then click on Back Up.
4. Select a file name and a location to save your backup to, then click on Save.
5. The backup will start, and can take a few minutes.
6. Once complete, click OK.
