*This article applies to customers on Shared Hosted Exchange 2007.  It does not apply if you are an Exchange 2003 customer.

If you are experiencing this error message when using Outlook 2003/2007 or Entourage 2004/2008, please do the following to resolve it.

Create your autodiscover CNAME

Contact your current DNS host and create the following CNAME record for your domain. Name the CNAME record autodiscover.yourdomainname.com where “yourdomainname.com” should be your current domain name. For example if creating a CNAME record for the domain name tempdomain.com, the record would be named autodiscover.tempdomain.com. Point this CNAME record to autodiscoverredirect.myhostedexchange.com. ( Please allow up to 72 hours for DNS records to propagate)
 
Outlook Users

Once the CNAME record has propagated please do the following:

1. Close Outlook.
   
   
2. Go to Start>Run.
   
   
3. In the run box, type in “outlook.exe /resetfolders” – without quotations.

Outlook will then resync with the server and the error message will no longer generate

 Entourage Users 

Once the CNAME record has replicated please do the following:

1. Control+Click on the parent folder of your exchange mailbox.
   
   
2. Select Properties
   
   
3. The "Folder Properties" window will pop up
   
   
4. Under the General tab you will select "Empty Cache"
   
   
5. A window will popup saying “Emptying the cache will remove and re-download all items within this account. Unsynched changes, links, projects, categories, and action indicators for messages will be lost. Are you sure you want to do this?”. This means that anything on the machine that is not on the server will be lost. If you can back any of this up, now is the time to do that. Once you are sure you are safe, click "Empty Cache" and you should see items in your mailbox re-syncing with the server.

 NOTE: If this does not resolve your issue, please contact us at support@lanlogic.com and let us know you are seeing this issue. We may need to make further adjustments on the server to help resolve this issue