Last Updated: December 2005

Lanlogic Incorporated has a zero tolerance policy for both unsolicited bulk email (UBE) and unsolicited commercial email (UCE). This policy is for the protection of Lanlogic customers and the general Internet community from the negative effects related to"spam" activity.

Lanlogic defines unsolicited bulk email and unsolicited commercial email (UBE/UCE) as, but not limited to any email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender. Lanlogic defines "spam" as but not limited to the sending of UBE/UCE over the Internet, maintaining an open SMTP relay.

Lanlogic reserves the right to immediately terminate any account which it believes, in its sole discretion, is transmitting or is otherwise connected with any spam or other unsolicited bulk email or unsolicited commercial email. In addition, since damages are often difficult to quantify in UBE/UCE cases, if actual damages cannot be reasonably calculated then you agree to pay Lanlogic liquidated damages of $5 for each piece of spam or UBE/UCE transmitted from or otherwise connected with your account, otherwise you agree to pay Lanlogic's actual damages, to the extent such actual damages can be reasonably calculated.

Lanlogic clients and any users of any part of Lanlogic's network including any product or service offered by Lanlogic or resold by Lanlogic clients are defined as Lanlogic users (herein described as "users"). Users are prohibited from transmitting UBE/UCE. Lanlogic may ask a user at any time to produce evidence that can verify that explicit affirmative permission was obtained from the recipients before a mailing was sent by the user. Lack of such evidence of explicit affirmative permission may be considered questionable and determined UBE/UCE at Lanlogic's sole discretion.

Lanlogic customers are strictly prohibited from providing hosting services that have been included in unsolicited bulk email and unsolicited commercial email listings. Hosting includes but is not limited to, hosting web site(s), providing DNS services as well as web site redirect services.

Users are prohibited from keeping open mail relays on their servers. Ignorance of the existence or operation of an open relay is an unacceptable excuse for maintaining an open mail relay on a server. Multiple infractions of this policy will result in termination of all services.

Users will be notified in the event that they may be hosting sites listed as violators of the above policies. It is the responsibility of the user to satisfactorily resolve the issue within the time constraints detailed below. Failure to rectify such situations will be cause for termination of all services.

Valid UBE and UCE complaints received by Lanlogic will be forwarded to the user for response and resolution. If within twenty-four (24) hours of notification there is no response, Lanlogic may block all traffic to and from the IP address or disable shared services involved in the complaint until the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. It is the responsibility of the user to maintain a working email contact and update Lanlogic with that information if it changes.

If repeat complaints indicating that an open relay have not been resolved are registered, Lanlogic reserves the right to suspend and or cancel any and all services provided to the user after a notification of no less than two (2) hours.

To report an incidence of abuse, please report it to support@lanlogic.net