Posted by kevin on 16. September 2009 04:21
It seems that there are many users that shared our pain of wanting mail sent from a shared mailbox (in Outlook) to actually go that mailboxes Sent Items folder. When you open a shared mailbox in Outlook (using Tools –> Account Settings –> Change –> More Settings –> Advanced –> Add), Outlook sees the primary mailbox and all associated shared mailboxes as one big Exchange account. This means, when you send or reply to a message, it just goes to the primary Sent Items folder. Well, if you are actually sharing this mailbox with anyone, that’s totally lame. Usually, a problem could be fixed with a Rule but, guess what, there is no rule that will do this AT ALL. The heck you say? I swear it. Believe me, me and my team looked. No rule. As a matter of fact, much Google searching confirmed this fact. But I wouldn’t ever write an article just outrightly bashing MS for their mistake. As a matter of fact, I am writing to say they fixed. They just did a poor job letting anyone know. As a matter of fact, they didn’t even make it part of an update. Yeah, that’s lame, but at least I am here to help you through! It is really a very simple process. MS released a hotfix that is designed to fix this issue and you just need to bolster it with a registry update and a reboot. Here’s what you do:
- Go to the following KB article: http://support.microsoft.com/kb/970944/ and download the hotfix. You will have to give them your email address and have them send it to you, but it doesn’t take very long to receive it.
- Next, just set the below registry key and reboot and you are all set!
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences]
"DelegateSentItemsStyle"=dword:00000001